Charmville Refund, Return & Damage Policy

By placing a deposit, claiming an item during a live sale, or purchasing any item from Charmville, you acknowledge and agree to the following terms.

Deposits & Confirmed Purchases

All deposits are non-refundable.

Items claimed during live sessions or requested from our market/warehouse are considered confirmed purchases. A claim is not a reservation or expression of interest it is a commitment to purchase.

Once an item has been sourced, secured, prepared, or packed, we are unable to cancel the order or provide refunds due to change of mind, personal circumstances, or failure to complete payment.

By placing a deposit or making a claim, you confirm that you have read and accepted all Charmville policies.

Shipping & Transit Policy

Charmville carefully packages all orders with protective materials to reduce the risk of damage during international shipping.

Once an order has been shipped, it becomes the responsibility of the shipping carrier and the customer to monitor tracking updates and delivery progress.

Charmville is not responsible for:

• Shipping delays
• Customs inspections or delays
• Parcels held by authorities
• Incorrect addresses provided by customers
• Lost parcels caused by the shipping carrier
• Damage caused during international transit

International shipping involves handling by multiple carriers, and minor movement, packaging marks, or small detachable parts becoming loose during transit may occasionally occur.

Damage & Defect Policy

Customers must contact Charmville within 24 hours of delivery if there is a significant issue and provide clear photo/video evidence of the item and packaging.

Each case will be reviewed individually.

The following situations do not qualify as damaged items or defects:

• Minor cosmetic imperfections
• Small scratches, paint variations, or manufacturing differences common with collectibles
• Small detachable parts becoming loose during transit
• Small accessories or glued parts requiring minor reattachment
• Blind box or blind bag items where internal contents have minor imperfections
• Handmade or DIY items with small imperfections or minor damage that does not affect the overall use or appearance

Blind boxes, blind bags, and collectible items are mass-produced products and may have natural variations. Charmville is not responsible for minor internal imperfections, loose parts, or factory variations.

DIY products and assembled items may require minor adjustments or assembly by the customer. Minor issues with these products do not qualify for refunds, replacements, or store credit.

Refund Policy

Charmville does not offer refunds, cancellations, or exchanges once an order has been shipped.

We do not provide refunds for:

• Change of mind
• Incorrect expectations regarding size, design, colour, or appearance
• Minor imperfections
• Items that can be repaired with simple adjustments
• Issues caused during shipping transit
• Customer preference changes after purchase

If an item is approved for a resolution, Charmville may offer store credit or another solution at our discretion depending on the circumstances and severity of the issue.

Returns Policy

Returns are only accepted for:

• Incorrect items sent by Charmville
• Items significantly different from what was purchased

If a return is approved:

• Customers are responsible for arranging and paying return shipping costs.
• Charmville does not provide prepaid return labels unless the incorrect item was sent due to our error.
• Items must be returned unused, complete, and in the same condition received.
• Refunds or store credit will only be processed after the returned item has been received and inspected.

Returns sent without prior approval may not be accepted.

Packaging & Product Condition

Customers acknowledge that collectible products, blind boxes, figurines, and handmade items may have minor variations due to manufacturing processes.

Charmville carefully checks and packages items before shipment. Any issues caused after the parcel leaves our facility, including transit damage or carrier handling, are outside of our control.

 

Customer Responsibility

Customers are responsible for:

• Checking product details before purchasing
• Understanding blind box products may contain random designs
• Providing accurate shipping information
• Following care instructions for collectibles and DIY items
• Inspecting items promptly after delivery

By purchasing from Charmville, customers confirm they understand and accept these terms.

Thank you for supporting Charmville. We appreciate every customer and always aim to provide the best possible service while ensuring our policies remain fair for both our customers and our small business.